Thomas Doe
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Brand development in the charity sector is not for the faint hearted, as passions often run high. Understanding of brand can be poor and resistance to change high. Taking audiences with you is essential to create a brand with a strong sense of purpose, pride and commitment. So, take the time to put a good internal engagement plan in place to reach staff, volunteers and supporters. Macmillan Cancer Support provides support whilst Cancer Research UK funds research for example. But it isn’t always that straight forward for a charity that may do many different things from advice and support to research and campaigning.
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But the concept, and practicalities, of branding as a whole runs much further. Having a strategy, thinking about positioning, creating a brand story and making sure all the creative elements such as visual identity, tone of voice and naming all work together effectively will be vital to success. That’s why it’s important to make sure to take the time to ensure everything is working harmoniously to make your brand as strong as it can be. It is crucial to understand that both the content and the promotion of a policy must reflect the essence of the brand as well as the change you are advocating.
It is also worth considering which areas the charity invests the most in, as well as which ones are the most inspiring and engaging to potential supporters. Brand is the way you build and focus your reputation to reach out to the people you need and inspire them to act in a way that helps you achieve your goals. Whether your aim is to change people’s habits, get them to give money, inspire them to volunteer or come to you for support, or even to change law – brand can help you get there. A brand consultancy for social change Spencer du Bois work with organisations that tackle society’s toughest challenges.
From preventing suicide to fighting childhood inequality, from disrupting international development to driving sustainability, from transforming later life to helping unheard voices roar. Doing great things for good people, we build brands that assert purpose to challenge attitudes, change minds and inspire action. Change in the therapeutic field is central to improving the lives of women across the globe, and as such, Endoceutics will continue to embrace this strategy as the company seeks to be the leader of innovation in the pharmaceutical market. It’s the core themes that drive all your audience engagement, from the messages and visual and verbal brand, to how these are used through all your channels.
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In the real world, we don’t sit around discussing logos, colours and typefaces individually, we experience brand design holistically. It can be far more effective to design concepts in-situ and evaluate them against objectives to avoid a beauty pageant, as the most popular designs can also be vanilla. Is your charity going to be successful ‘because of’ your brand or ‘in spite of’ your brand? If it’s ‘in spite’, no matter how marginally, it needs to change. Your brand and corporate strategy should always be aligned and reviewed in-line with your corporate strategy cycle. If you are updating your corporate strategy, it’s the perfect time to review and update your brand.
Over the last decade boundaries between different types of brands have been blurring. More companies are now defining and delivering purpose (why they exist and the value they create for society), at the heart of their business strategy, not just via their corporate social responsibility agenda. Your brand positioning, and subsequently your strategy for using it, should be a guiding star for everyone across the charity and should be incorporated within all creative briefs for concepts and campaigns to be evaluated against. One client wanted to see some original design work, for which a small fee was offered to each agency. A clear selection criteria (such as value for money, creative cut-through, chemistry and trust) was also set out in the brief that was given to prospective agencies and there was a score card for the panel to help decision making. Clearly the importance of ensuring there is a clear understanding of your brand’s health from the start is a vital part of strengthening any arguments for change.
The difference between creating a good brand and great brand is grounding it, and it’s execution, in research led audience insights. In the first instance put together a brief outlining what support you require, time frame, and your budget so partners can assess the opportunity against others from a business perspective. If you’re not sure what to include, pick up the phone and have a chat with a peer from our community who has conducted a similar piece of work before. Staff and volunteers are a ready-made salesforce, so make sure they all understand what you stand for. Embed your values in your culture to avoid any reputational risks. If the telltale signs are minor, then the brand can be recalibrated by minor adjustments to brand messages or refreshing the visuals (its layouts, image style, colour pallet) or even just by improving the way the brand is applied.
Many charities commission specialist expertise to help them deliver a brand development project, whether a brand agency, brand consultant or graphic designer. When doing so, it is important to procure a fair selection process and to respect people’s time and effort, even when they’re not commissioned. Similarly marketing gurus like Jim Stengel believe the best way to connect with people is through shared beliefs and values. As more and more corporate brands now champion their purpose, it is more important than ever to be clear what charities stand for too.
Common metrics include prompted awareness, understanding, trust, affinity, attribution, distinctiveness, trust and consideration to support. This group takes responsibility for planning a long-term (annual at least) programme of activity, with key themes activated at peak periods/moments, delivered across multiple channels and audiences. So any one period of activity should deliver to multiple objectives, perhaps recruiting new supporters, raising money, influencing political targets, engaging partners and delivering brand profile. Lots of organisations take a ‘do no harm’ approach to this i.e. they try to ensure that decisions taken do not carry undue risk to their brand or reputation. For example, a charity will check that a new corporate partner doesn’t engage in working practices that are counter to their values or mission.
For example, development charity Send A Cow had a typeface created that was inspired by the vibrant rhythm, visual culture and landscapes of East Africa. Nowadays a brand has to work harder than ever before – especially if it’s a charity one. It’s important to remember though that all good stories need a narrative arc to get our heart beating faster, and this may require a mix of emotions. For example, Brain Research UK delivers a range of emotions across their brand story, based on their values, from humanity and unity to positive energy. The coronavirus pandemic has accelerated the purpose movement further with more brands demonstrating good intentions through actions, with the emergence of the phrase “smart generosity”, where brands put their skills and talents to good use. Good brands have a ‘brand essence’ (or ‘big idea’) as their centre of gravity so think about this when working on your positioning.